Concessions Guidelines 2009

(preliminary)

 

This information is to help familiarize Band Booster Parents with general guidelines about working in our concession stands.  Participation is optional.  It is a great way to earn money for our band, meet other band parents and have a good time.  Please direct all questions to the Concessions Chairman or First Vice President.  The e-mail address used to schedule shifts is concessions@twhsband.com. 

 

Cynthia Woods Mitchell Pavilion

 

The schedule will include approximately fifty events.  Our twelve-register booth is open for most of those events .  The booth is normally not opened for events with very low sales.  Our Booster Club staffs the booth with a Volunteer for each open register and enough Shift Captains (white shirts) to assist the Volunteers.  The Shift Captains supervise and assist the Volunteers and also manage the food items and supplies.  Aramark is a food service company that manages the concessions at Cynthia Woods Mitchell Pavilion.  Aramark contracts with non-profit organizations to staff the concession booths and pays a percentage of the sales.   Aramark staffs the booth with cooks.  Papa John’s Pizza also staffs the kitchen.  Every Band Booster who works at these events must have a current Texas Alcoholic Beverage Commission (TABC) certificate.

 

Pavilion Details

Because of the stand set-up, every person is important and attendance is necessary.  An email will be sent to everyone who has signed up to work an event about a week prior to the concert date.  You must confirm your intention to work on a timely basis or risk losing the opportunity to work the event.  If a Volunteer fails to show for a confirmed shift assignment, $50 can be deducted from our commission to pay an Aramark employee to fill the spot.  If you are not able to work your shift, please contact me as soon as possible so a replacement can be found.  The TWHS Booster Club reserves the right to hold Volunteers responsible for any charges incurred due to no shows or late cancellations. 

Reminders:

 

• You must have your driver’s license to pick up your cash drawer.
• You must have a TABC certificate.  If you have not previously worked, please be sure I have a copy of your certificate.
• Wear khaki (tan) - long pants or shorts (no jeans).
• Wear closed toe tennis shoes (any color) with socks.
• Everyone must wear an Aramark shirt.  Shirts are to be worn tucked-in.  If you do not own an Aramark shirt, please let us know what size you need so one can be ordered for you.  The cost will be deducted from your Concession earnings.
• Hats are required this year.  We have “TWHS Band” caps and we will charge your account for $15.00.  This charge will be deducted from your Concession earnings as well.
• There is no storage for personal items in our stand.
• Cell phones may not be used in view of customers.
• Employee cups are provided, but you may bring your own.  Many volunteers find that they prefer to have a thermos type cup with a lid.  We are able to have sodas, water, hot dogs, pretzels and nachos for no charge.  All other food items must be purchased.  Breaks must be kept to a minimum.
• We are not allowed to go into the stands to see any part of the concert.  Please observe this rule before, during and after your shift time.  We risk losing our contract if any one of us is found in the concert area.
• At the end of every event, the booth must be cleaned.  Aramark can deduct the cost of cleaning if we don't.  Therefore, every person working is responsible for helping to clean our booth at the end of the event. 
• Our booth is South 2.
• Check ALL ID's for alcohol sales - No Exceptions!
• All currency larger than $20 must be checked for authenticity (Test pens available)

 

Parking Rules:

Aramark has requested that we not park in the mall parking lot.  The mall management announced that any cars parked there for extended periods of time will be towed at owner’s expense.  We have been asked to park in the Silver or Green Lot. The pavilion provides a free shuttle service to and from the Silver lot for event staff, including volunteers.  A map of the Pavilion parking lots can be found at http://pavilion.woodlandscenter.org. Parking in any Pavilion lot is free.

If this is your first Pavilion shift:

Look for the walkway over Six Pines Drive and enter the gate nearest to the Gold Lot and the parking garage on the Pavilion grounds.  You will sign in by guard station just outside of the Pavilion entrance.  Continue down the driveway and look for the door marked Aramark.  Once inside the Aramark building, you will see a cash window or table for check-in.  You will sign in on for The Woodlands Band, give them your driver’s license and get your cash.  When you leave at the end of your shift, you will return with your cash drawer and pick up your drivers license.  After you receive your cash, continue through the Aramark building and go through the back door of the concession stand (North 1). Turn left and exit the stand, then cross the plaza to our stand (North 2).  Our stand backs up to the large grass hill and faces the main entrance gates.   If you are lost, just ask someone.  Any of the staff employees will help you find your way.

If you have questions, please contact:

Ken Nickolas
concessions @twhsband.com (without the space)

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